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At ShopZuhoor, we value your satisfaction and strive to ensure that you have a pleasant shopping experience with us. This Cancellation & Refund Policy outlines the terms under which cancellations, returns, and refunds are processed for orders placed on shopzuhoor.com.

1. Order Cancellation

  • You can cancel your order within 24 hours of placing it, provided it has not yet been shipped.
  • Once the order has been processed or dispatched, it cannot be cancelled.
  • To cancel an order, please contact us immediately at info@shopzuhoor.com or call us at 7317423742.
  • Upon successful cancellation, your refund (if applicable) will be processed as per our refund policy.

2. Return Policy

  • We accept returns only in case of damaged, defective, or wrong items received.
  • To be eligible for a return, the product must be unused, unwashed, and in its original packaging with all tags intact.
  • You must inform us about the issue within 48 hours of receiving the product.
  • Please share clear photos of the received product at info@shopzuhoor.com for verification before initiating a return.
  • Once approved, we’ll arrange a reverse pickup or guide you on how to send the product back.

3. Refund Process

  • After the returned product passes the quality check, your refund will be processed within 7–10 business days.
  • Refunds will be made to your original mode of payment (credit card, debit card, UPI, or bank transfer).
  • In case of COD orders, refunds will be issued via bank transfer — you’ll need to share your account details.
  • Please note: shipping or COD charges (if any) are non-refundable.

4. Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return or refund:

  • Sarees that have been worn, washed, or altered.
  • Customized or made-to-order products.
  • Products bought on clearance or final sale.

5. Damaged or Defective Products

If you receive a damaged or defective item, we sincerely apologize.

Please contact us within 48 hours of delivery at info@shopzuhoor.com with:

  • Your order number
  • Photos or video of the damaged product and packaging

    We’ll review and replace or refund as appropriate.

6. Exchange Policy

We currently do not offer direct exchanges.

If you wish to get a replacement, please return the item (as per the return policy) and place a new order.

7. Contact Us

For any questions about cancellations, returns, or refunds, feel free to reach us:

📞 Phone: 7317423742

📧 Email: info@shopzuhoor.com

🌐 Website: www.shopzuhoor.com